Terms & Conditions

Welcome to Our Online Reservation Platform . In this document you will find all the useful information about our online reservation system along with our terms & conditions. These terms & conditions are bonding between whoever shall access our product via the Online Reservation System, XML and/or traditional manual booking methods.

General Information

This platform reserves the right to change and modify these terms and conditions at any time to update of new rules.
  • Our booking system can be used solely for the individual customers up to 9 people. The reservation offers to allocate in single, double, triple, or quadruple rooms or for a maximum of five people sorted out into single rooms.
  • Hotel has the right to cancel bookings made for more than 9 pax / 5 rooms from the same agent and similar dates or to modify rates and booking conditions.
  • During fair periods or specific events the maximum number of pax rule doesn’t apply and hotel has the right to cancel, modify rates and booking conditions after the confirmation.
  • We do not accept abuses of the system. The reservations are accepted from Our Platform. on the basis of "Good Faith"; it will not be permitted to hold spaces from successively reselling, resulting in cancellation. Any of misconduct as mentioned earlier, it’s considered as “breach of contract” and will allow Our Platform the freedom of cancelling any booking and ending the contract in use.
  • It is not accepted to use our system for solely price comparison. If no booking has been made in a period of 1 months consecutively, will allow Our Sales Team to end the contract in use.
  • All of the information (written or in images) presented on the website are exclusive for use of This Platform. and they cannot be copied, printed or spread to a third party if not upon authorization of the same.
  • All of the information notes on the hotels and pictures are accurate; nevertheless we cannot held responsible in any way if sometimes the results are inaccurate or incomplete.
  • For your protection, Our Platform. will not accept direct communications with your clients by phone, fax or e-mail. It will be our responsibility to immediately inform you if this occurs.
  • Your company will be totally responsible for the payment of the bookings implemented through our website.
  • It is the agency’s responsibility to enter the correct email address while signing up to Our Register application. Since this email address will used for all communications regarding bookings made through the system, it is the agency’s responsibility to provide the correct email address.
  • Our reservation system cannot guarantee the actual bedding type in the room or any special request like non-smoking room or high floor. Our Sales team will forward such requests to the hotel but it will be subject to the availability of the hotel at the time of the arrival.
  • The hotel’s classification in stars mentioned in our system is the one stated by the hotel itself and it is possible to be changed at any time. Our System aims only to give general information and cannot be held responsible for the star rating nor the hotel information.
  • Rates

  • The prices are final at the time of confirmation. The booking will be finalized for the total amount confirmed on the system.
  • Rates are confidential and must not be disclosed or used in negotiations with a hotel/supplier or third party.
  • We reserve the right to amend all rates quoted in the event of any changes in Government taxes. Any such charges will affect new and existing bookings for passengers who have yet to stay at the hotel or utilize the service booked.
  • At certain time, bookings may have a price confirmed which is higher than the rate we publish and even the normal rack rate. This is usually due to a hotel charging because of a difficult or busy periods (E.G. Trade Fairs & Sporting Events) In this case the rate on the booking confirmation will supersede the normal rate published.
  • The rates displayed on this system are valid for leisure use only. If the client of the agency is not travelling for leisure purposes and if it becomes known Our sales team cannot be held responsible if the hotel charges at the rack rate or higher rate than original booking.
  • In the rates that are displayed in the system tourist, local or city taxes may not be included. City tax information might be displayed on the remarks part in the voucher but not always. If you are not sure please contact our Sales team for More information...
  • Client Nationality

  • When the nationality of the client is entered while making a search the agency confirms that the nationality of the passport of the client is entered. The rates displayed after the search results will be for the nationality entered during the search so any incorrect nationality entered may cause financial loss. Our reservation system cannot be held responsible for such financial loss.
  • Resort Fees

  • Our Reservation system cannot be held responsible for the resort fees that hotel especially in the US might charge. This fee is charged by the hotel directly and Our System has no control over this practice.
  • Extra Charges Made by the Hotel

  • Our System has no responsibility for the extra charges such as parking fees, mini fridge, safety box, television remote, sauna swimming pool use etc. Such charges should be paid by the client directly to the hotel.
  • Our Reservation team tries hard to inform the clients about the supplements such as gala dinners or compulsory dinners during festive seasons but cannot be held responsible for such supplements implemented by the hotel.
  • Fair Periods

  • During fair periods, Exhibitions, Sporting Events etc. our prices may be closer to those rack rates of the hotels. We advise informing the client that the price paid may sometimes be higher than that portrayed by the hotel, to avoid dispute.
  • Should any such date periods change or new rates apply these will be confirmed at time of booking and invoiced at the applicable rate. You must therefore check with your client to pay the increased price. If not you should cancel or amend the booking.
  • Occasionally you may be asked for the prepayment of the entire stay. If such prepayment should not reach us within the dates discussed, we reserve the right to cancel the reservation without issuing further warnings.
  • Some hotels may stipulate that bookings during Fair periods or high season are for a minimum stay. Once accepting the booking you will be liable for all the nights whereby no refund will be given. If cancelling or departing earlier full charges will apply.
  • Rooms may not be held for these periods in fictitious names. In this case non-arrival charges may be incurred.
  • Trade Fairs/Special Events bookings must not be made with fictitious names for you to hold space. Hotels might reject bookings made with abbreviations like TBA. During fair periods some hotels does not accept bookings for more than 3 rooms for the same period so after making the booking you will be informed accordingly.
  • Emission of Hotel Vouchers

  • The system permits you to issue vouchers relative to your reservations: they could be personalized with your company logo. In any case where the system makes errors, Our Reservation. will hold itself responsible.You may continue to issue your vouchers keeping details unchanged from that issued automatically by the system, mentioning the supplier's name that will provide the payment for the room. All the payments for extras are to be collected from the client.
  • In the case in which we received an invoice from the hotels/suppliers with your voucher enclosed in which appears more nights than the system confirmed, we will send your invoice for the additional nights.
  • No Show

  • In case of a “no show” an invoice will be issued for the amount displayed in the cancellation policy at the time of booking. Amount can be up to 100% depending of hotel/supplier terms.
  • Cancellations and Amendments

  • The reservations must be cancelled directly on the website and they will usually have the terms of cancellation show in the reservation. The acknowledgment in return will be the confirmation of cancellation, and it will be taken as the date & time for the cancellation. The client is liable to pursue the acknowledgment.
  • At the time of booking the real name of passenger has to be properly noted. Hotels might refuse any change of name and Our Reservation system can’t be held responsible. This can happen in any hotel but especially for US hotels in some cases, name changes are not allowed. In such cases the booking may need to be cancelled and re-booked if there is still space available. If the hotel rates had changed then the new rates will apply.
  • Cancellations after the deadline will results in an invoice for the amount stated in the cancellation policy at the time of booking.
  • The Client or the Customers clients are not allowed to cancel or amend directly with the hotel. Any cancellations or amendments made directly with the hotel are not considered valid. The client should make all the cancellations or amendments and/or early check outs with Our sales team authorization using the online system or through email.
  • During particular periods (world fairs, congress or events), the terms of cancellation could be different from those standard. Pay attention to those unusual cases. Any Amendment is on request and is not guaranteed.
  • In some cases a decrease of number of night still can increase the overall booking price. This is because there might be a promotion happening when the original booking is made and that promotion may not be valid anymore.
  • Waiving the charges is the huge favor from Hotel / Supplier and it is totally upon their both parties's discretion.
    Kindly note: all reservations need to be cancelled with mentioned policy and then try to get a waiver from suppliers.
  • Book out

  • In cases where the hotel booked is closed, overbooked or has maintenance problems and cannot provide the rooms booked, Our Reservation platform is responsible for providing an alternate with the similar category of the original hotel.
  • Our Reservation system cannot be held responsible for the losses for the reallocation as it is beyond the control of our platform.
  • Our Sales team will always try to provide a better alternative and /or compensation whenever possible but better alternative and/or compensation are not contractual in case of book out.
  • Pending Reservations

    Do not book another reservation in case of pending
  • In some cases the hotel is available in the search results but when booking is done the final status appears as pending. This is due to the fact that the allotment might be booked by another agency just before your booking is processed or due to some technical issue.
  • Our Reservation platform operation team will get back to you regarding this reservation within 45 min and we will do our best to reconfirm it as on some occasion it is not possible so we would ask you to book an alternative hotel.
  • A booking is confirmed only when the status comes as confirmed.
  • Kindly note: It takes 48 hours to check the availability for On-Request booking and there is no guarantee to have it confirmed.


  • In no circumstance may someone disclose the prices, terms and conditions published on our website, if it doesn't personally apply to your company. We reserve the right to interrupt every work relationship, with consequences of the cancellation based on your practices, if we should recognize a misuse as such.
  • Payments

  • When your account is first set the payment type is ‘cash’ and if you would prefer to pay by credit card Our Accounting reserves the right to request the copy of the credit card to be used with only the last 4 digits of the credit card as well as proof of ID from the credit cardholder as well as a signed authorization form. This is only to avoid fraud credit card usage.
  • As a cash or credit card client, payment has to be done BEFORE the cancelation deadline. If you pay by bank transfer money has to be in our account BEFORE the cancellation deadline. If the funds has not been received in our bank account then Our Reservation system will automatically cancel your reservation at time of cancellation deadline.
  • If you are a Credit Client please refer to your agreement.
  • Responsibility

  • Our Reservation platform. functions as an intermediary. We will not be held responsible for any damage that could derive to the clients from catastrophic events, floods, earthquakes and all those situations and conditions that cannot be linked to our company as acts of negligence.
  • Complaints

  • In case of Emergency or if you have problem at the hotel/transfer the agency or the end customer has to call to Emergency Phone number on their Voucher’s or Call to their Agent. Please take note we will NOT CONSIDER any complain/refund if Customer do not call or do not get any slip from hotel’s in case of problems with our services.
  • In a case of disputes or protests, the complaint should come to us written in the best way possible within Fifteen days of the last day of the occupancy and only if the agency or the end customer previously called the our emergency phone at the time of problem. After this deadline nothing else will be taken into consideration.
  • If the client leaves the hotel before the check-out date, an invoice will be issued for the full stay and if the hotel confirms a reduction, it will be our responsibility to issue a credit note for the amount to refund. It is compulsory for the client before leaving the hotel to ask for a written declaration that states the exact date in which the stay was terminated and it's availability to carry out the refund from the hotel. This document should be presented to our sales team in order to get the refund for the unused nights.
  • Any complaint which cannot be resolved at the hotel must be notified to our sales team with a document taken by the hotel proving that the hotel acknowledges the problem.
  • Our sales team will get back to you between 5-30 working days depending upon the nature of your query.
  • Hotel Information & Facilities

  • Our support team works very hard to provide the most updated and correct hotel information but because of reasons beyond our control we cannot be held responsible for the hotel information, pictures and facilities of the hotel displayed on the website. Please do not hesitate to contact us or the hotel if any facility or a feature is important to you. Otherwise our reservation system again cannot be held responsible.
  • Room format in Hotel reservation

    3 ADLs Double Deluxe room King bed Continental Breakfast (2beds) balcony , non smoke , ....

    Refers to total guest can be accommodated in room + meals for all

    Refers to room type such as size and bed allocation for your guest

    refers to room category and design

    Refers to your Bed type

    Refers to your board type

    All other details are supplementary information.
    For example : (2 bed) means , room includes bed for 2 persons. not 2 king beds.
    Note: Remark will overrule the above format.