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The Cancellation policy varies case by case. Bookingee clearly shows the cancellation policy before and after you confirm the booking.
It is your responsibility to carefully check the cancellation policy prior to making the reservation.
If your reservation is on confirmed status, you are able to press the cancel button in the reservation and enjoy the free cancellation.
If your reservation is on OkToBuy(Reconfirmed) status, you have to send an email to Sales@bookingee.com and our team will deal with the cancellation based on the cancellation policy whether it is free of charge or not.